Returns & Exchanges

RELAX, everything is covered under the MyOZeshop 30 Day Return Policy and Australian Consumer Law

Your satisfaction is important to us, so at myOZeshop, we believe it’s OK to change your mind. If you have simply changed your mind, you can return it within 30 days of dispatch.

Simply reach out to our customer service team and they will guide you through the process. [email protected]

  • Where change of mind return is granted, any refund will be for the cost of the goods only and will exclude all related costs. A 15% restocking fee may be applied at myOZeshop discretion
  • No refund will be given until we have received the product from you
  • Returned Products must be returned in their original packaging with all accessories, and must be in ‘as new’ resellable condition.
  • It is the Customer’s responsibility to ensure that returned items are returned safely
  • Refunds will be issued by cheque, EFT, PayPal or a credit to your account.

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