Terms & Conditions

Terms and Conditions


For the purpose of this website and of this document, “KNIGHT TRADING GROUP PTY LTD” trading under “myOZeshop.com.au” shall be known as the “supplier” and the “customer” shall be the person or persons placing the order.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Our policy is one of continuous improvement, we reserve the right to change specifications to our products or services without notice.

The property in the goods shall remain with MyOZeshop.com.au until such a time as the invoice and any other invoices to be paid by the customer are paid in full, but the risk in the goods passes to the customer on delivery.

All prices given on our website and literature are given in good faith and are in Australian Dollars. We reserve the right to refuse any order at our absolute discretion.

We do not supply any goods on a trial basis, the customer should always satisfy themselves as to the suitability of a product for their requirements before ordering.

Security Policy

When purchasing from MyOZeshop.com.au your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. Our environment meets the highest industry standards and guidelines. We have decided for the strongest encryption technology to keep your information safe. If you have any questions regarding our security policy, please contact our customer support centre at [email protected]


Our return policies apply to goods unused and as new, in their original, unopened packaging (external & internal) and with all instruction manuals.

Special order and refrigerated goods may not be returned unless found to be damaged or faulty upon delivery.

Under the New South Wales Fair Trading Legislation you have the right to return your goods, provided you do so within 7 working days from the day after you received and signed for the good under the following conditions. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. Please choose carefully. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorization, you must obtain a returns number.

You may within 30 calendar days of receiving your order return the goods to us at your own cost, provided they are un-damaged, un-used and in their original packaging with all instruction manuals included. This is only applicable to stock items and does not include special orders. In some instances there may be a $25 restocking fee, at the discrepancy of the distributor. A proof of purchase is essential. Shipping and handling costs associated with delivery and receiving the goods back from the customer are not refundable.

Free Exchanges

Goods may only be returned to MyOZeshop with prior consent when you exchange your goods for one worth the same or higher value. If goods are not a special order there will be certainly NO Restocking fee! Again, the customer is responsible for return shipping costs. The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item. If goods are out of stock you will be contacted within 2 business days and either a delayed shipping time or substitute product (to your satisfaction) will be organized.

If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer.

You will be refunded or credited within 5 – 7 business days of receipt of merchandise for goods returned under the above terms.

Where applicable, carriage or postal charges are not refunded in the event of a customer returning goods under the 30 day return policies.


All goods must be examined upon delivery for obvious signs of damage and a note must be made on the driver’s paperwork/electronic pad. If this is not possible you must add the words “damaged” to your signature. The customer must inform MyOZeshop.com.au within 24 hours of receipt of any damage or shortage to their order.

A signature is required upon delivery for all goods.

You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email.

Carriers will make delivery kerbside (or site) but not locations within. Deliveries to addresses with a central receiving area will be delivered to that area. Goods are delivered to the receivers address but not necessarily to the named contact.

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Claims for non-delivery of goods must be made to us in writing within 7 days of the invoice date.

You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point. Large items may require a forklift/tail-lift/crane truck to unload at the final destination. This is not included in price quoted and is additional at buyer’s expense. Please consider your ability to receive items before purchasing.

You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

MyOZeshop.com.au reserves the right to charge for failed deliveries. Deliveries required at specific times during the day will be charged extra.

All care is taken but it is not the responsibility of MyOZeshop as we are not common carriers.

Further information can be obtained by reading or shipping site.


Installation is not included unless agreed in writing.

The customer agrees to indemnify MyOZeshop.com.au against claims for defects caused to equipment by faulty or inadequate installation.

All gas appliances must be installed by a gasfitter for which they are qualified and who holds the required license as required by law and a certificate of installation should be made available to the supplier on request.

All electrical equipment must be installed by a suitably qualified & licensed tradesperson as required by law and a certificate of installation should be made available to the supplier on requests.

Any equipment which is required to be connected to the mains water supply should be installed by a suitably qualified & licensed tradesperson as required by law and a certificate of installation must be made available on request.


Should any of the conditions herein be in conflict with those of the buyer, these conditions shall prevail. These conditions and any contract entered into shall be subject to and construed in accordance with Australian law

If the customer is dealing in the capacity of a consumer then these terms and conditions shall not affect their statutory rights

The price of goods for export/ overseas orders does not include transportation costs or import or export duty or documentation charges of any kind. The payment of which is the responsibility of the recipient of the goods

Prices are correct at the time of going to press.
We take great care to ensure that all images are a true representation of our products but due to most images are displayed for illustration purposes and are an example only, we take no responsibility for changes in manufacturers deviations. Colour and finish may vary due to computer monitor configuration.

Stock Availability

All in stock items will leave our warehouse same day for orders received before midday Australian Eastern Standard time. Some items may not be in stock at the time of placing order, the buyer will be notified at time of placing order if the item is out of stock. Waiting times for out of stock goods can vary from 1-2 days and up until 4-8 weeks in some cases.


Insurance for goods in transit is not included in the purchase price. If insurance is required please notify MyOZeshop immediately as a quotation will need to be arranged before shipping.

Acceptance of Terms & Conditions

We will, if required, make improvements or changes in the information, services, products, prices, policy’s, terms & conditions and other materials on the website, or terminate this site, at any time without notice. MyOZeshop may modify this agreement at any time without prior notice and such modifications shall be effective immediately upon posting of the modified agreement.

Accordingly, you agree to review the agreement periodically and your continued access or use of this site and placing an order constitutes acceptance of the above terms & conditions at the time of the order.

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